Emergency Rental Assistance Liaison

    • Job Tracking ID: 85434-334033
    • Job Location: Newark, NJ
    • Job Level: Mid Career (2+ years)
    • Level of Education: High School/GED
    • Job Type: Temporary
    • Date Updated: November 12, 2021
    • Years of Experience: Not Applicable
    • Starting Date: ASAP
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Job Description:

The Emergency Rental Assistance Liaison meets with new or prospective clients, asks a series of questions for the purpose of compiling data and entering data, and then uses this data to determine the best next course of action for that client.

  • Answers and screens inquiry calls and emails from prospective clients.
  • Compiling and entering data in the CRM platform.
  • Collects data to help with the screening process for other benefits and services.
  • Assist community members in filling out applications and forms for benefits and services.
  • Ensures that all forms are properly filled out, signed and have proper accompanying documents.
  • Plan and perform outreach activities to engage community members.
  • Communicates with other team members constructively in order to reduce conflict and redundancy.
  • Respects client dignity and confidentiality.
  • Adheres to the dress code and appears professional at all times.

Experience and Skills:

  • High School Diploma or Equivalent
  • 2 yrs experience in an office setting and answering phones, data entry, and/or customer services
  • Demonstrates the ability to use standard office equipment such as telephones, computers, copiers, fax machines and others.
  • Displays the ability to communicate with others effectively, listen closely and convey points clearly.
  • Shows proficiency with computer programs which may include Microsoft Word, Excel, and GSuite.
  • Demonstrates excellent customer service skills and the ability to calm clients who may be distraught.
  • Shows the ability to calm frustrated clients quickly and make decisions based upon anticipated outcomes.
  • Possesses the ability to adjust to constantly changing workloads.